Contact US (About Personal Information Protection)

Hitachi Industrial Equipment Systems Co., Ltd. 's Approach to Personal Information Protection

As a global supplier that can provide total solutions, Hitachi Industrial Equipment Systems Co., Ltd. Handles a variety of information: including our own technical information, and information entrusted to us by customers. Given this situation, and to ensure that such information is treated with the respect it deserves, Hitachi Industrial Equipment Systems Co., Ltd. has established an information control system and is implementing it thoroughly.
In light of these issues, together with the specification of rules and establishment of a management system, Hitachi Industrial Equipment Systems Co., Ltd. has fixed the personal information protection policy given below, and informed executive staff and workers, and is striving to protect personal information appropriately by following this policy.

Definition of Personal Information

For Hitachi Industrial Equipment Systems Co., Ltd., personal information is information that is related to existing persons and that can be used to identify specific persons (for example, names, birth dates, numbers assigned to individuals, symbols or other marks, images, or voice recordings, and relevant information).
This includes information that cannot be used to identify individuals by itself, but can be used to identify individuals by easy cross-referencing with other data. Personal information is not limited just to information that can identify individuals, but also includes all information that indicates facts, decisions, or evaluations relating to a person's attributes (such as a person's height or build, finances, work type, or position).
Based on the Personal Information Protection Policy given below, Hitachi Industrial Equipment Systems Co., Ltd. will pay detailed attention to, and expend the utmost efforts on, protecting and managing such information.

Scope

This "About Personal Information Protection" document establishes the handling of personal customer information by Hitachi Industrial Equipment Systems Co., Ltd.

Personal Information Protection Policy of Hitachi Industrial Equipment Systems Co., Ltd.

1.Collecting, Using, and Providing Personal Information

While carefully considering the entrusting of customer information during company activities, Hitachi Industrial Equipment Systems Co., Ltd. will handle such information appropriately by establishing a management system for personal information protection for each type of business, and also by following stipulated rules for collecting, using, or providing personal information.

2.Following Laws and Norms

For the handling of personal information, Hitachi Industrial Equipment Systems Co., Ltd. will follow the Japanese laws and norms applicable to the protection of relevant personal information.
Also, Hitachi Industrial Equipment Systems Co., Ltd. will create and follow personal information management rules that conform to these laws and norms.

3.Implementing Safety Measures

To ensure the correctness and safety of personal information, in accordance with the rules for information security, Hitachi Industrial Equipment Systems Co., Ltd. will implement various measures (such as managing access to personal information, restricting the means for transporting personal information outside the company, and preventing incorrect access from outside the company), and strive to prevent any problems with personal information (such as the loss, destruction, falsification, or leakage of information).

4.Respecting a Person's Rights Regarding His or Her Personal Information

When a customer makes a request to reveal, correct, or delete his or her own personal information, or seeks to prevent the use or provision of such information, Hitachi Industrial Equipment Systems Co., Ltd. will respond with sincerity, respecting the customer's rights related to that personal information.

5.Establishing Rules for Managing Personal Information Protection, and Making Continual Improvements.

Hitachi Industrial Equipment Systems Co., Ltd. will make sure that executive staff and workers recognize the importance of personal information protection, and will steadily establish rules for managing personal information to ensure that such information is used appropriately and is protected. These rules will be maintained and improved continually.

Purpose of Use and Provision to Third Parties of Personal Information

1. In relation to Hitachi Industrial Equipment Systems Co., Ltd.'s main business activities for electrical machinery parts, information communication machinery parts, industrial equipment parts, fire fighting facility parts, electronic parts manufacturing, and the information services industry, Hitachi Industrial Equipment Systems Co., Ltd. will use personal information only to achieve the following listed purposes. However, the business activities of Hitachi Industrial Equipment Systems Co., Ltd. are many faceted, and you are recommended to view the websites of each business division.

• To execute contracts between a customer and Hitachi Industrial Equipment Systems Co., Ltd.
• To contact for discussions or meetings with customers
• To provide after-service for products
• To send guides for conventions or meetings, or guides for new products
• To provide various types of member services
• To perform stock-related tasks
• To respond to various types of inquiries
• To perform analysis to improve products or services, based on surveys
• To provide personal information to Hitachi group companies (including our chain stores) when Hitachi Industrial Equipment Systems Co., Ltd. co-operates with a Hitachi group company to carry out some business tasks.

2. Hitachi Industrial Equipment Systems Co., Ltd. will not provide customer personal information to a third party without first obtaining consent from the customer, except in the following circumstances:

• When required by law
• When required to protect human life, to avoid injury, or to protect assets, and when obtaining customer consent would be difficult.
• When required to improve public health or improve the healthy upbringing of children, and when obtaining customer consent would be difficult.
• When required to co-operate with the lawful activities of a national agency, local government organization, or person or organization entrusted with such a task, and obtaining customer consent would interfere, or be likely to interfere, with the carrying out of such activities.
• When entrusted with the handling of personal information, in the range of activities required to reach the purpose of the use.
• When providing personal information to continue business activities when business-related events such as mergers occur.

3. When required to do so for business activities in which Hitachi Industrial Equipment Systems Co., Ltd. is co-operating with Hitachi group companies, Hitachi Industrial Equipment Systems Co., Ltd. sometimes provides Hitachi group companies with personal information (such as names, workplaces, home addresses, telephone numbers, fax numbers, email addresses, etc.). In such cases, the customer personal information is provided on paper or electronic media. The customer can request Hitachi Industrial Equipment Systems Co., Ltd. to stop the provision of the personal information to a Hitachi group company.

4. When a customer contacts Hitachi Industrial Equipment Systems Co., Ltd. by telephone, the conversation may be recorded to aid accurate replies.

Use of Cookies and Web Beacons

To aid customers in use of Hitachi Industrial Equipment Systems Co., Ltd. websites more conveniently, some Hitachi Industrial Equipment Systems Co., Ltd. websites may use cookies or web beacons (clear GIF).
By adjusting their web browser settings, customers can refuse cookies or display warnings when cookies are installed. For details, see the documentation for your web browser. By refusing to accept cookies, customers can refuse web beacons.
However, please understand that a refusal to use cookies may prevent usage of all or part of the services provided by the Hitachi Industrial Equipment Systems Co., Ltd. website.

[Terms]

*1

Cookie
A cookie is piece of information that enables interaction between the web server that manages a website and a customer's web browser. A cookie may be stored as a file on the customer's computer disk.
When a cookie is used, the web server can record information such as which computer visited which pages on the website. However, Hitachi Industrial Equipment Systems Co., Ltd. cannot identify an individual customer unless the customer enters his or her own personal information into the website.

*2

Web beacon
This technology, which functions with a cookie, enables the beacon owner to know how many times a customer accessed a particular page. However, unless the customer enters his or her own personal information when, or after, the cookie is accepted, Hitachi Industrial Equipment Systems Co., Ltd. cannot identify an individual customer.

Requesting to Reveal Personal Information or Sending Complaints

For customer personal information maintained by Hitachi Industrial Equipment Systems Co., Ltd., please carry out the following when requesting Hitachi Industrial Equipment Systems Co., Ltd. to reveal, correct, add, delete, stop usage of, stop providing to a third party, or provide a purpose-of-use report for personal information (hereafter, collectively referred to as "reveal, etc."), or when sending a complaint:

1.For requests to reveal, etc., personal information provided by a customer to business staff of Hitachi Industrial Equipment Systems Co., Ltd.:

• Please contact the relevant business staff.

2.For requests to reveal, etc., personal information provided by a customer in a Hitachi Industrial Equipment Systems Co., Ltd. website:

• Please contact the staff who manage the relevant website.

3.For requests to reveal, etc., personal information other than for the above cases (1 and 2):

• For details on requests to reveal, etc., see "Details Relating to Requests to Reveal, etc."

• Details Relating to Requests to Reveal, etc.

4.For complaints relating to Hitachi Industrial Equipment Systems Co., Ltd. 's handling of personal information:

Enter the necessary details in the "Complaints Form Concerning Handling of Personal Information" and send it to the following address.

• To Download Complaints Form (PDFformat , 11KBytes) (Display new window)

Request to Customers

1. Most of the services provided by Hitachi Industrial Equipment Systems Co., Ltd. can be used without requiring customer personal information. However, please understand that some services cannot be provided unless the customer provides personal information to Hitachi Industrial Equipment Systems Co., Ltd.

2. Please understand that Hitachi Industrial Equipment Systems Co., Ltd. is not responsible for the safety of personal information at websites of other companies which are linked to the website of Hitachi Industrial Equipment Systems Co., Ltd.

3. It is assumed that the customer agrees to the contents of this "Personal Information Protection" document when the customer enters personal information into a Hitachi Industrial Equipment Systems Co., Ltd. website. If the customer does not agree with this "Personal Information Protection" document, the customer may be unable to use some of the Hitachi Industrial Equipment Systems Co., Ltd. services (including responses to inquiries, etc.).

Special Notes

1. The personal information protection policy of Hitachi Industrial Equipment Systems Co., Ltd. is based on Japanese law.

2. Hitachi Industrial Equipment Systems Co., Ltd. may modify this "Personal Information Protection" document as appropriate to accommodate improvements in the handling of personal information, or changes or additions to laws or other norms.

3. This "Personal Information Protection" document goes into effect from the day it is published (including the update day).

4. If statements in this document are covered by individual regulations regarding personal information, those regulations take precedence.

Inquiry : About Personal Information Protection

To make requests to reveal, etc., personal information (excluding complaints), please use the "Inquiry Entry Form".

• * Personal information sent to the above contact addresses is not preserved by Hitachi Industrial Equipment Systems Co., Ltd., and is deleted when a reply is made to the inquiry.

Enactment date: 2005/04/01